VeeVee Legal Policy

Creating Meaningful Moments

Last Updated: 21 August 2026

Welcome to VeeVee. By accessing or using our website, purchasing our products, or using our services, you agree to the terms and policies set out below.

VeeVee sells both digital and physical products. This Legal Policy is intended to explain the general terms governing your use of our website and purchases from VeeVee.

1. About VeeVee

VeeVee is an online store offering digital and physical products designed to create meaningful moments for our customers.

Our products may include, but are not limited to, digital designs, printable products, apparel, device case, homeware, and other physical or digital products offered through our website.

2. Use of Our Website

You agree to use the VeeVee website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Copy, reproduce, distribute, or commercially exploit our website content without permission.

• Interfere with the operation or security of our website.

• Use our products or content in a manner that violates applicable laws.

We reserve the right to suspend or restrict access to our website where reasonably necessary to protect our business, customers, website, or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes, specifications, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, change prices, or discontinue products where necessary, subject to applicable law.

4. Digital Products

Digital products are supplied electronically and do not require physical delivery.

Before purchasing a digital product, customers should carefully review the product description, file type, format, size, compatibility requirements, and any usage restrictions provided on the product page.

Digital products are intended for the purchaser's personal use unless VeeVee expressly states otherwise.

Customers may not resell, redistribute, reproduce, upload, share, or commercially exploit VeeVee's digital products unless they have received written permission from VeeVee.

5. Physical Products

Physical products are subject to availability.

Product availability, processing times, shipping times, and delivery arrangements are explained in our applicable Shipping & Delivery Policy.

Customers are responsible for providing accurate delivery and contact information when placing an order.

6. Orders and Payment

An order is considered placed when you successfully complete the checkout process and payment is authorised or received.

VeeVee reserves the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or product description error.

• Payment cannot be verified or processed.

• We reasonably suspect fraudulent or unauthorised activity.

• The order cannot reasonably be fulfilled.

Where an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our refund policy and applicable law.

7. Prices

All prices displayed on the VeeVee website are subject to change without prior notice, except where otherwise required by applicable law.

The applicable price at checkout will be the price presented to you for your order, subject to correction of obvious errors and applicable consumer protection requirements.

Additional delivery or other applicable charges will be displayed at checkout where possible.

8. Returns, Refunds and Exchanges

VeeVee aims to provide products of satisfactory quality and to deal fairly with customers.

Returns, refunds, exchanges, and cancellations are subject to our applicable Returns & Refund Policy, as well as any rights provided to customers under applicable South African consumer protection laws.

Nothing in this policy is intended to remove or limit any legal right that a customer may have under applicable law.

Digital products may be subject to different return and refund conditions because of their electronic nature.

9. Intellectual Property

Unless otherwise stated, all content appearing on the VeeVee website is owned by or licensed to VeeVee.

This includes:

• VeeVee's name and branding

• Logos

• Product designs

• Graphics

• Images

• Written content

• Digital products

• Website layouts and materials

You may not reproduce, modify, distribute, sell, publish, or commercially exploit VeeVee's intellectual property without prior written permission.

Purchasing a digital product does not automatically transfer ownership of the copyright or intellectual property rights in that product to the purchaser.

10. User Content

If you submit reviews, photographs, comments, testimonials, or other content to VeeVee, you are responsible for ensuring that you have the right to provide that content.

You must not submit content that is unlawful, defamatory, abusive, misleading, infringing, or otherwise inappropriate.

Where permitted by law, VeeVee may use customer-submitted reviews or testimonials for legitimate business and marketing purposes.

11. Privacy and Personal Information

VeeVee respects your privacy and is committed to handling personal information responsibly.

Personal information may be collected and processed when you:

• Create an account.

• Place an order.

• Subscribe to communications.

• Contact us.

• Use our website.

Personal information may be used to process orders, provide customer support, communicate with customers, improve our services, prevent fraud, and fulfil other legitimate business purposes.

Our handling of personal information is governed by our Privacy Policy.

12. Third-Party Services

VeeVee may use third-party providers to support our business, including payment processors, delivery companies, website providers, analytics providers, and other service providers.

Third-party services may have their own terms and privacy policies.

VeeVee is not responsible for the independent policies or practices of third parties, except to the extent required by applicable law.

13. Website Availability

We aim to keep the VeeVee website available and functioning properly. However, we cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable due to maintenance, technical problems, security issues, network problems, or circumstances outside our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, VeeVee will not be responsible for losses or damages arising from circumstances beyond our reasonable control.

Nothing in this Legal Policy is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

Nothing in this policy limits any consumer rights that cannot lawfully be excluded or restricted.

15. Changes to This Policy

VeeVee may update this Legal Policy from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

The updated version will be published on our website with the relevant "Last Updated" date.

16. Governing Law

This Legal Policy and your relationship with VeeVee will be governed by the applicable laws of the Republic of South Africa, unless applicable law requires otherwise.

Any disputes will be dealt with in accordance with applicable South African laws and consumer protection requirements.

17. Contact Us

If you have questions regarding this Legal Policy, our products, or your rights as a customer, please contact VeeVee through the contact details provided on our website.

VeeVee
Creating Meaningful Moments