Refund policy

VeeVee Returns & Refund Policy

At VeeVee, we want every purchase to be a meaningful moment. We also want you to feel confident when shopping with us.

This policy explains how returns, cancellations and refunds work for our digital products, physical products and print-on-demand items.

Nothing in this policy limits any consumer rights that you may have under applicable law. 

1. Digital Products

Our digital products, including digital journals, printable artwork and downoadable files, are delivered electronically.

Because digital products can be accessed immediately, all sales are generally final once the product has been downloaded or accessed, except where a refund is required by applicable consumer law.

If you experience a problem with your digital purchase, such as receiving the wrong file, a corrupted file or being unable to access your purchase, please contact us and we will do our best to resolve the issue. 

Please do not share, reproduce, resell or redistribute purchased digital files.

EU customers

Where EU consumer law applies, you may have a 14-day right of withdrawal for certain online purchases. However, this right may not apply to digital content once you have expressly agreed for delivery to begin during the withdrawal period and acknowledged that you will lose your withdrawal right when the digital content is supplied.

2. Physical Products

For physical products, including print-on-demand products, returns and refunds will be handled in accordance with applicable consumer law.

If your item arrives damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible with your order details and photographs where appropriate.

We will review the issue and, where required by law, provide an appropriate remedy such as a replacement, repair, refund or other available remedy.

3. Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because some physical products are made specifically after an order is placed, we ,may be unable to cancel an order once production has started, subject always to your rights under applicable law.

Digital orders may not be cancelled once digital delivery or access has begun, where permitted by law.

4. Returns

Where a return is permitted, we will provide instructions on how to return the item.

Unless applicable law requires otherwise, the customer may be responsible for the direct cost of returning the item.

Return costs and any applicable conditions will be communicated to you before the return is processed.

Please do not send an item back without first contacting us and receiving return instructions

5. Personalized or Custom-Made Products

Certain personalized or custom-made products may not be eligible for cancellation or return where applicable law permits an exception for goods made specifically to a customer's specifications.

This does not affect your legal rights if the products is defective, damaged, incorrect or otherwise does not conform to the order.

6. Refunds 

When a refund is approved, it will normally be issued to the original payment method used for the purchase.

The timing of the refund may depend on your payment provider or bank.

Where applicable law requires a refund within a particular period, we will process the refund within the required timeframe.

7. How to Start a Return or Cancellation

We're here to make the process as simple as possible.

If you would like to request a return or cancel an order, please contact VeeVee through our customer support/contact channel as soon as possible.

Please include:

• Your order number
• The name or email address used when placing your order
• whether you are requesting a return, cancellation or refund
• A brief explanation of your request 
• Photos of the product, if your item arrived damaged, defective or incorrect

For orders that are eligible for a return, we will provide you with the return instructions and let you know what to do next.

Please do not send a product back before receiving return instructions from VeeVee.

For cancellation requests, please contact us as soon as possible. If a physical or print-on-demand order has already entered production, cancellation may no longer be possible, subject to your rights under applicable law.

For digital products, cancellation may not be possible once digital delivery or access has begun where permitted by applicable law.

Once we receive your request, we will review it and respond with the next steps.

8. Your Consumer Rights

This policy is intended to explain VeeVee's normal returns and refund process. It does not remove or restrict any rights you may have under applicable consumer-protection laws.

If applicable law gives you a right to cancel, return, replace or receive a refund, those rights continue to apply. 

 

 

 

 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aviwembatha27@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aviwembatha27@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aviwembatha27@gmail.com.