Shipping policy

VeeVee Shipping & Delivery Policy

Creating Meaningful Moments

At VeeVee, we want every order to be a meaningful part of your experience. This Shipping & Delivery Policy explains how we process, ship, deliver, and handle returns and exchanges for our physical and digital products.

1. Order Processing Times

Physical Products

Orders for physical products are generally processed within 2–5 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or holidays, processing may take a little longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

Digital Products

Digital products are generally delivered electronically after payment has been successfully completed.

Depending on the product, you may receive your digital product through a download link, email, or access provided through our website.

Digital products do not require physical shipping.

2. Shipping Times

Once a physical order has been processed and dispatched, estimated delivery times will depend on the delivery location and courier service.

Estimated delivery times are:

  • South Africa: approximately 2–7 business days after dispatch.

  • Remote areas: delivery may take longer.

  • International orders: delivery times vary depending on the destination, courier, customs, and other factors outside of VeeVee's control.

Delivery estimates are not guaranteed, as delays may occur due to courier disruptions, weather, public holidays, customs procedures, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs for physical products will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on:

  • Delivery location

  • Size and weight of the order

  • Delivery method selected

  • Courier charges

  • International shipping requirements

Digital products do not incur physical shipping charges.

4. Local Delivery

VeeVee may offer local delivery for eligible orders within selected areas.

Where local delivery is available, the applicable delivery fee and estimated delivery time will be shown at checkout or communicated to you before delivery.

Please ensure that your delivery address and contact details are correct when placing your order.

5. Returns

We want you to be happy with your VeeVee purchase.

Physical Products

If you receive a physical product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs or other information to help us assess the issue.

Where a return is approved, we will provide instructions on how and where to return the item.

Items returned due to a change of mind may be subject to VeeVee's applicable return conditions.

Digital Products

Due to the nature of digital products, digital products generally cannot be returned once they have been downloaded or accessed, except where required by applicable law or where the product is defective, corrupted, or incorrectly supplied.

If you experience a problem with a digital product, please contact us so that we can assist you.

6. Exchanges

Physical Products

We may offer exchanges for eligible physical products where the item is defective, damaged, incorrect, or otherwise qualifies for an exchange under our return conditions.

Items must generally be returned in the condition required by our applicable return policy.

Digital Products

Digital products are generally not eligible for exchanges because they are delivered electronically.

If you receive the wrong digital product or experience a technical problem with your purchase, please contact us for assistance.

7. Order Cancellations

If you need to cancel an order, please contact VeeVee as soon as possible after placing your order.

We will try to accommodate cancellation requests where the order has not yet been processed, produced, downloaded, or dispatched.

Once a physical product has been dispatched or a digital product has been delivered or accessed, cancellation may no longer be possible, subject to applicable consumer protection laws.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order is returned to VeeVee because an incorrect or incomplete address was provided, additional delivery charges may apply if the order needs to be shipped again.

9. Lost or Delayed Orders

If your physical order appears to be delayed or lost, please contact us so that we can investigate the matter with the relevant courier.

VeeVee will make reasonable efforts to assist with delivery issues, but delivery times may be affected by circumstances outside our control.

10. International Orders

For international orders, the customer may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

These charges are outside VeeVee's control and may vary depending on the destination.

11. Contact Us

If you have questions about shipping, delivery, returns, exchanges, or cancellations, please contact VeeVee through the contact details provided on our website.

VeeVee
Creating Meaningful Moments